Terms & Conditions
Terms and Conditions
Conditions of use for this website
Please note that by continuing to use this website you agree to abide by these terms and conditions.
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Access to this website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Home By Chloe.com grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it under any circumstances. This website or any portion of this website (including any images, logos or descriptions) may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited or used for any commercial purpose.
We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
If you use the website, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please inform us immediately of any changes to the information that you provided when registering.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You must not use this website for any unlawful use or purpose, to include but not restricted to any of the following activities;
- 1. In connection with a criminal offence or other unlawful activity:
- 2. Send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Home By Chloe.com.
You may not systematically extract and/or re-utilise parts of the contents of the website without our express written consent. In particular, you may not utilise any data gathering and extraction tools to extract any substantial parts or information contained on this website.
When you place an order to purchase a product from Home By Chloe.com, we will send you an e-mail confirming receipt of your order and containing the details of your order.
Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you . That acceptance will be complete at the time we send the Confirmation of Dispatch E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
When ordering goods for delivery overseas you may be subject to import duties and taxes. You will be responsible for all such charges, together with any additional charges for customs clearance.
Returns & replacements
All products are quality checked before dispatch but in the unlikely event that you experience any problems please contact us.
We will deal with your queries quickly and efficiently, and if necessary arrange for a replacement to be sent without delay. If you return products that were posted free of charge by us as a result of the order value exceeding £100, we reserve the right to charge a postage fee if all or part of the order is returned to us results in the aggregate value of the goods not returned to be under £100. We also cannot accept returns on special offer or discounted products.
No quibble returns
If any item displaying the no quibble refund icon does not meet your expectations you may return it at your cost within 28 days for a no questions asked refund of the value of the product. All we require is that it arrives in original condition, including the packaging & that you obtain proof of return from your carrier. We cannot refund any pre packed items such as curtain tape and haberdshaery products that where the packaging has been opened, and we cannot refund any other products without the original packaging or products that have been trimmed or adjusted in any way.
If you’re shopping with us online, then you’ll be pleased to hear that you are covered by the Consumer Contract Regulations. These have been established to make sure you have an opportunity to cancel your order if the goods aren’t what you expected. After all, we all make mistakes from time to time.
Items must be in brand new condition and show no signs of wear with all original packaging, tags and labels still attached. Original boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging or in a re-saleable condition will not be accepted.
You may return unopened or faulty, defective items within 14 days of delivery for refund/replacement. Please contact us with your order number if you wish to return any products.
Items purchased under sale items can only be returned for online credit, gift voucher or an exchange within 14 days of delivery.
UK ONLY: This does not affect your statutory rights - so you may still return sale items for a refund under the Distance Selling Regulation, which requires that you provide us written notification of cancellation within 14 days of delivery.
These regulations don’t apply to anything that has been personalised or to intimate, perishable or time-critical goods.
We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. Please allow at least seven days for your goods to reach us.
Please allow 28 days to receive your refund.
If you need advice on returning by post, please contact our customer services team via e-mail at firstname.lastname@example.org
Please note that you must be able to provide proof of delivery to us of your returns, so please ensure you retain any tracking information in case we cannot locate your parcel.
Returning fabric & other cut items
Fabric is treated by us as an item made specifically for you, as it is cut from a larger roll and is cut specifically to your required length.
Because of this we provide a sampling service to allow you to ensure that the fabric you wish to purchase is suitable fro your requirements both in respect of colour, pattern and quality.
If you wish to return fabric (or other items that have been cut to length as a result of your order), you may return them at your cost, but all items will be subject to a cutting charge. This is purely to cover the waste generated.
- The Cutting Charge will be calculated as follows:
- 2m or less of fabric returned - 50% cutting charge
- 3m or more fabric returned - 25% cutting charge
All amounts will be calculated on the price paid for the fabrics at the time of order.
Please ensure that you are totally satisfied for that any fabrics you order are the correct shade by ordering a sample, as all retuned fabrics are subject to our cutting charge, regardless of the reason for return.
Any queries regarding the measurements, meterage or length of fabric received must be drawn to our attention within 5 working days of receipt. It is only possible for us to rectify mistakes on the lengths/meterage of fabrics prior to the fabric being cut into. Once a fabric has been cut or altered in any way we cannot be responsible for any shortages in length.
Please note that the colours depicted in our website are only a representation of the colours We cannot accept any responsibility for colour and/or shade differences between the representations on the website, and the actual fabric (or Home By Chloe.com). Whilst we take as much care as possible, there may be some slight shade variation between samples sent out and the colour of the actual fabric.
Returning made to measure items
Made to measure items (e.g. blinds) ordered and dispatched from our website by us or and third party are not capable of being returned, and they are made specifically for your requirements.
The exceptions apply in the event of defective manufacture or damage in transit. Please see "Accepting and/or receiving Goods From us" in respect of items damaged in transit.
Accepting and/or receiving goods from us
Where you order goods from this website, and they are dispatched to you from any of our nominated carriers or postal methods, you agree to inspect the goods so far as is practical before you sign and accept them. This applies to anyone accepting goods on your behalf. We may not be responsible for damage to goods that was identifiable at the time the goods were delivered, unless notified to our nominated carrier company that the goods are damaged at the time of signing. This notification must be in writing.
Pricing & availability
We list availability information for products sold by us on the website. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable, and we will confirm dispatch of your goods by way of a Confirmation of Dispatch E-mail. Prices displayed are the lowest prices available when this page was last updated. All offers are subject to very limited availability. All prices shown are updated on a regular basis and therefore could change at any time. All offers are subject to availability. We reserve the right to withdraw any offers and products at any time and without notice.
Promotion codes are only valid for orders placed online. Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with Home By Chloe.com. We reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed. Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time. Only one promotion code can be used per order. Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items. In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping, gift wrap or gift card costs charged on the original order. In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping, gift wrap or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return - you should place a new order using the original promotional code. In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery or gift box costs charged on the original order, will be returned to the customer. In the event of any returns meaning that the order no longer qualifies for the promotion advertised, we reserve the right to deduct the value of the offer from the refund. In promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item. Home By Chloe.com reserves the right to change our promotional code terms and conditions at any time. If a promotional code does not work, in most cases it is because it has expired on our website. Please check with us before purchasing if any promotional code does not work to see if it is still valid.
Errors on Website
We take reasonable care to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price, description or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged.
You agree to be bound by the care instructions we provide to you with any product. Packaged items will usually contain care instructions in the packaging, and with other items we may provide literature details how to care for your products. You agree when purchasing from us that Home By Chloe.com will not be liable for damage/loss to goods where the care instructions are not followed. If you are unsure on what actions to carry out, then refer to the website for the product information, or alternatively contact our customer service department who will provide the necessary care instructions for you.
Shrinkage and colour loss
When soft furnishings are washed, some slight shrinkage and some colour loss may occur. Details of this information will be provided with your products, either on the packaging, or additional leaflets provided by us. You accept this information as part of the terms and conditions and agree that and colour loss or shrinkage mentioned in this information is reasonable.
Whenever you shop with Home By Chloe.com we want you to know you are getting the best possible service from start to finish, as well as the very best prices available. The Home By Chloe.com Price Match Promise is your guarantee that you're never paying too much for any of our Home By Chloe.com offers.
In the unlikely event you find a product cheaper on a competitor website, to request a price match, simply navigate to the product you are interested in, and click the price match icon displayed on that page.
Fill in all the details in the pop up window, and click the send button. We will then review the details and reply to you within three business days.
Price match conditions
You are eligible for a price-match if your request meets the following conditions: The Home By Chloe.com price match guarantee applies only to internet retailers that have the identical product and/or goods in stock or service immediately available and the product, goods and/or service is priced accurately. Price match requests must be submitted within 21 days from the time of purchase to and must be sent to us from the product page you wish the price match on. We cannot accept product price matches in general email communications.
- When requesting a price match, please be aware that prices will be compared on the following criteria:
- Prices are compared on product price where comparisons include the product plus handling and delivery charges when calculating the competitor's total price.
- The Home By Chloe.com price match does not apply when you use coupons, promotional offers or product-bundle pricing on the order.
- The Home By Chloe.com price match is limited to up to 21 days of confirmation of the sale of the relevant product, goods or service, which must be delivered to the same address.
- The Home By Chloe.com price match does not apply to sale or clearance items.
- The Home By Chloe.com price match does not include any purchases made through auctions
- The Home By Chloe.com price match is subject to change at any time and is only available to purchases made in the United Kingdom from websites based or operating from the UK.
To avoid potential abuse and to enable us to honour our price-match refund guarantee to genuine customers, the acceptance of price match requests is ultimately at the discretion of Home By Chloe.com, who will at all times act reasonably and in good faith.
How to Claim
If you find a fault with your item then please contact our customer service team using our online contact form. Include your order number, telephone number, and date of purchase. We will need a detailed description of the fault. We often find it useful if you can supply photographs of the fault (where possible) to help us resolve this for you as quickly as possible. It can be much quicker to resolve the issue when we can see the problem.
We will then discuss the issue with you and decide on the appropriate action to take. If we agree that the issue falls under the guarantee we arrange a repair or replacement. The action taken after this point is specific to the manufacturer and how long replacement items and /or repairs take. We will always do our utmost to ensure items are repaired or replaced as quickly as possible. We will advise you of what happens next at the time and keep you informed of any updates to the progress of your claim.
We will not be responsible for any indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.
Home By Chloe.com does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.
Whilst we take reasonable precautions to ensure our website is free from viruses, spyware and any other similar programs, we do not accept liability for any viruses transmitted or received during the use of this website, and it is your responsibility as the user of this website to have appropriate and or adequate software to protect against any of the above.
Our contact details
Home By Chloe.com is the trading name for:
Home By Chloe Limited
Registered Office at
17 Partridge Road,
General Enquiries should be sent using our online contact form.
Please note that as we are an internet based business, we constantly monitor our incoming emails, and while we provide contact details by telephone, any response to a problem or query will be dealt with more quickly through email. If you require us to call you regarding a problem, please provide all necessary contact details, and a convenient time.
Alteration of service or amendments to the conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions in force at the time that you use the website or that you order goods from us.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.